User Guide & Help

Alexa Skill Frequently Asked Questions

Q: I used to be able to connect to the ClicSmart Alexa Skill and now I’m trying to connect to the SimplySmart Home Skill, but I’m having trouble. What should I do?

A: We understand the frustration when something isn’t working as expected. If you are having difficulty transitioning from the ClicSmart Alexa Skill to the SimplySmart Home Skill, we recommend the following steps:

  1. Open the Alexa app on your device.
  2. Navigate to the ClicSmart Alexa Skill.
  3. Click on the ClicSmart Alexa Skill to open its settings.
  4. Select the option to “Disable Skill”.
  5. After disabling, try to pair your device with the SimplySmart Home Skill.

Following these steps should help resolve the connection issues you are experiencing. However, if the problem persists or if you need further assistance, please do not hesitate to reach out to us.

Q: What do I do if I still cannot connect to the SimplySmart Home Skill after following these steps?

A: If you are still encountering problems after following the outlined steps, please get in touch with our support team. We’re here to assist you in resolving your issues as efficiently as possible.

Q: Will disabling the ClicSmart Alexa Skill remove all of my existing settings?

A: When you disable a skill, all of your settings and linked accounts associated with that skill will be removed. However, when you connect to the SimplySmart Home Skill, you will be able to establish new settings and connections.

For any additional questions or further assistance, our ClicSmart Support team is always ready to help. Reach out to us anytime for a smooth and convenient transition to the SimplySmart Home Skill.

Warm Regards,
ClicSmart Support

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