FAQs

Shipping, Returns & Exchanges

When will my Simply Smart Home Order Ship?

You can expect your order to ship within 1-2 business days of your order. Once shipped, the transit time varies dependent upon what shipping you select at checkout.

Can I exchange my Simply Smart Home Order?

Yes! If you purchased an incorrect model, we will happily exchange it for you at no extra charge. You must have proof of your purchase from any of our privately owned websites and be within the 90 day exchange period. If you have purchased from a retailer, please exchange based on the policies of the retailer where you purchased from.

Can I return my Simply Smart Home Order for a refund?

Yes! For any reason, if you are not 100% satisfied with your purchase, you have 90 days to return. You must have proof of your purchase from any of our privately owned websites and be within the 90 day return period. If you have purchased from a retailer, please return based on the policies of the retailer where you purchased from. Purchases from retailers are not accepted for a refund.

 

However, if your frame is defective, please contact us to see if a replacement is covered by our one-year manufacturer warranty.

I purchased somewhere else, can I exchange or return my Switchmate or PhotoShare Frame to you?

If you purchased from a retailer it is up to them whether or not to allow exchanges or returns and unfortunately we cannot help unless it is an issue covered by our Warranty